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Whitby continues to be a safe and welcoming place to live and work – a Town that offers a high quality of life – that’s what the results of the Town of Whitby’s 2024 Community Survey tell us!
From March 19 to April 21, more than 1,200 people participated in the Community Survey, sharing their feedback on the Town’s programs and services. The goal of the survey was to measure:
satisfaction with Town of Whitby programs and services;
perceptions and expectations of customer service and communications; and
perceptions of quality of life.
The results show a high level of resident satisfaction with the Town’s services and quality of life.
When asked about the single most important issue facing Whitby today, the top three responses were taxes (17%), affordable housing (15%), and hospitals (14%).
82% of respondents are satisfied or very satisfied with living in Whitby.
About 9 in 10 respondents find the Town to be welcoming and safe.
87% of respondents reported overall quality of life in Whitby as excellent or good.
86% of respondents perceive that they are getting value (neutral/good/very good) for their tax dollars.
About 9 in 10 respondents agreed that Town staff were courteous and treated them fairly.
About 7 in 10 respondents were satisfied with the quality of services provided by the Town, with waste collection, parks / green spaces, and recreation fields and facilities as the top three.
ADDITIONAL BACKGROUND
The 2024 Community Survey was conducted by Forum Research Inc. on behalf of the Town.
A total of about 600 randomly selected people were contacted by phone (both cell and land lines), while an equal number (600+) completed the online survey. The margin of error is +/- 3.9 percentage points. The results above are representative of the telephone survey only, as the most statistically valid survey method. The results collected online were similar.
This survey helps us to measure if we're meeting our Community Strategic Plan Mission to deliver services that make a difference in our community and Pillar 4 objective of providing exceptional customer service and community engagement.
Next Steps
Going forward, the Town will conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services. The goal: to continuously improve the town’s service delivery.
Whitby continues to be a safe and welcoming place to live and work – a Town that offers a high quality of life – that’s what the results of the Town of Whitby’s 2024 Community Survey tell us!
From March 19 to April 21, more than 1,200 people participated in the Community Survey, sharing their feedback on the Town’s programs and services. The goal of the survey was to measure:
satisfaction with Town of Whitby programs and services;
perceptions and expectations of customer service and communications; and
perceptions of quality of life.
The results show a high level of resident satisfaction with the Town’s services and quality of life.
When asked about the single most important issue facing Whitby today, the top three responses were taxes (17%), affordable housing (15%), and hospitals (14%).
82% of respondents are satisfied or very satisfied with living in Whitby.
About 9 in 10 respondents find the Town to be welcoming and safe.
87% of respondents reported overall quality of life in Whitby as excellent or good.
86% of respondents perceive that they are getting value (neutral/good/very good) for their tax dollars.
About 9 in 10 respondents agreed that Town staff were courteous and treated them fairly.
About 7 in 10 respondents were satisfied with the quality of services provided by the Town, with waste collection, parks / green spaces, and recreation fields and facilities as the top three.
ADDITIONAL BACKGROUND
The 2024 Community Survey was conducted by Forum Research Inc. on behalf of the Town.
A total of about 600 randomly selected people were contacted by phone (both cell and land lines), while an equal number (600+) completed the online survey. The margin of error is +/- 3.9 percentage points. The results above are representative of the telephone survey only, as the most statistically valid survey method. The results collected online were similar.
This survey helps us to measure if we're meeting our Community Strategic Plan Mission to deliver services that make a difference in our community and Pillar 4 objective of providing exceptional customer service and community engagement.
Next Steps
Going forward, the Town will conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services. The goal: to continuously improve the town’s service delivery.
