How can we serve you better, Whitby? We want to know if we're meeting your needs and expectations for Town programs and services, customer service, and communication.
The Town has partnered with Forum Research to conduct our next Community Survey, including a randomized telephone survey and an online option to participate.
The 2026 Community Survey will measure:
satisfaction with Town of Whitby programs and services;
perceptions and expectations of customer service and communications; and
perceptions of quality of life.
This survey helps us to measure if we're meeting our Community Strategic Plan Mission to deliver services that make a difference in our community and Pillar 4 objective of providing exceptional customer service and community engagement.
Have Your Say
From January 15 to February 6, 2026, community members who are 18 years or older may be contacted by a Forum Research telephone interviewer on behalf of the Town.
Participation is voluntary. All individual responses are kept confidential and will be used to help gauge satisfaction with Town programs and services and how residents interact with the Town.
Haven't received a call and want to participate? No problem! Complete the survey online until February 6.
Next Steps
The Town will report back on the results of the community survey later this year.
The Town will continue to conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services. The goal: to continuously improve the town’s service delivery.
How can we serve you better, Whitby? We want to know if we're meeting your needs and expectations for Town programs and services, customer service, and communication.
The Town has partnered with Forum Research to conduct our next Community Survey, including a randomized telephone survey and an online option to participate.
The 2026 Community Survey will measure:
satisfaction with Town of Whitby programs and services;
perceptions and expectations of customer service and communications; and
perceptions of quality of life.
This survey helps us to measure if we're meeting our Community Strategic Plan Mission to deliver services that make a difference in our community and Pillar 4 objective of providing exceptional customer service and community engagement.
Have Your Say
From January 15 to February 6, 2026, community members who are 18 years or older may be contacted by a Forum Research telephone interviewer on behalf of the Town.
Participation is voluntary. All individual responses are kept confidential and will be used to help gauge satisfaction with Town programs and services and how residents interact with the Town.
Haven't received a call and want to participate? No problem! Complete the survey online until February 6.
Next Steps
The Town will report back on the results of the community survey later this year.
The Town will continue to conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services. The goal: to continuously improve the town’s service delivery.
Page published: 15 Jan 2026, 08:36 AM
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Lifecycle
January 15 - Launch of 2026 Community Survey
2026 Community Survey is currently at this stage
February 6 - Close of 2026 Community Survey
this is an upcoming stage for 2026 Community Survey
February - Analysis of Survey Results by Forum Research
this is an upcoming stage for 2026 Community Survey
March - Report Back on Community Survey Results
this is an upcoming stage for 2026 Community Survey
2028 - Next Community Survey (and every two years after)
this is an upcoming stage for 2026 Community Survey
