2020 Community Survey

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Thank You, Whitby!

Thank you to the more than 1,650 people who participated in the Town’s Community Survey from October 6 to 25, 2020. The 2020 Community Survey was the second biennial survey conducted by the Town to measure resident satisfaction with its programs and services.

While COVID-19 has created uncertainty within our community and around the world, this year’s community survey results showed that despite the pandemic, Whitby continues to be an open and welcoming place to live, work and play – a Town people and businesses are proud to call home.

What We Heard:Community Survey Results Infographic. Regarding the Quality of Life in Whitby, 86% reported overall quality of life as excellent (30%) or good (56%). 82% are proud are proud to say they are from Whitby. 84% feel they are getting good (74%) or very good value (10%) for their tax dollars. Top reasons residents feel they are getting good value for their tax dollars in Whitby include – the quality of services, liveable and enjoyable Town, and recreation services. The top communication preferences and ways residents want to hear from the Town include: 1) social media, 2) website, 3) e-news subscriber alerts. 80% of people are proud to work in Whitby, 73% say Whitby is a good location in which to work, and 69% want to see the Town promote buying local and share how to support small businesses. Future priorities identified for the Town include: attracting more local jobs and businesses, enhancing communication and community engagement, constructing and improving roads, creating more green spaces, managing growth and development.

View the full results of the Town of Whitby 2020 Community Survey


More Information

The survey data collected will provide valuable information to help inform the development of the Town’s annual budgets, strategic plan priorities along with program and service delivery.

The Town conducts a community survey every two years to gauge resident satisfaction with its programs and services.

Questions?

Contact the Town's Corporate Communications Division at communications@whitby.ca.

Thank You, Whitby!

Thank you to the more than 1,650 people who participated in the Town’s Community Survey from October 6 to 25, 2020. The 2020 Community Survey was the second biennial survey conducted by the Town to measure resident satisfaction with its programs and services.

While COVID-19 has created uncertainty within our community and around the world, this year’s community survey results showed that despite the pandemic, Whitby continues to be an open and welcoming place to live, work and play – a Town people and businesses are proud to call home.

What We Heard:Community Survey Results Infographic. Regarding the Quality of Life in Whitby, 86% reported overall quality of life as excellent (30%) or good (56%). 82% are proud are proud to say they are from Whitby. 84% feel they are getting good (74%) or very good value (10%) for their tax dollars. Top reasons residents feel they are getting good value for their tax dollars in Whitby include – the quality of services, liveable and enjoyable Town, and recreation services. The top communication preferences and ways residents want to hear from the Town include: 1) social media, 2) website, 3) e-news subscriber alerts. 80% of people are proud to work in Whitby, 73% say Whitby is a good location in which to work, and 69% want to see the Town promote buying local and share how to support small businesses. Future priorities identified for the Town include: attracting more local jobs and businesses, enhancing communication and community engagement, constructing and improving roads, creating more green spaces, managing growth and development.

View the full results of the Town of Whitby 2020 Community Survey


More Information

The survey data collected will provide valuable information to help inform the development of the Town’s annual budgets, strategic plan priorities along with program and service delivery.

The Town conducts a community survey every two years to gauge resident satisfaction with its programs and services.

Questions?

Contact the Town's Corporate Communications Division at communications@whitby.ca.